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Shipping options

Learn to set up shipping rates for different products or buyer segments.

Updated over 3 months ago

Shipping rates indicate the price of delivery that is charged in addition to the ordered products’ cost. The shipping price is calculated on the checkout based on the goods in the shopping cart and the delivery address. Buyers could be offered several delivery options, for example, with a different price / speed ratio. This article explains all the aspects of shipping settings in Checkify and is aimed to help you adjust them according to the needs of your business.

Checkify works with its own shipping rates. Thus, once you activate Checkify on your store, all your Shopify or third-party apps' shipping rates will not be visible and applicable. Make sure you transferred all the vital shipping settings to Checkify before publishing your custom checkout. Fulfillment processes that happen outside Checkify, on other platforms, once the order is successfully placed (imported) will continue as normal.

In this article:

1. How shipping rates are displayed on your checkout

"Shipping Options" block is placed under the "Shipping Details" section and contains all the rates that are valid for the current order.

A close-up of the "Shipping Options" block on Checkify's checkout

Each of the displayed shipping rates consists of a name (bold text), description (faded text), and price. They are always sorted from the least to the most expensive one.

The pre-selection of the shipping rate (shipping selector position in the moment of checkout loading) is determined by the "Default" parameter. Check section 2.4 of this article for more info on this feature.

ATTENTION: Always make sure that there is at least one active shipping method for all types of orders and there are no conflicting rules (conditions) added for it. If no valid shipping rate is available for the order, a customer will not be able to complete their purchase.

2. Creating a new shipping rate

You will be asked to add your first shipping rate during the onboarding process, which will be applied automatically to all orders in your store (you can modify or delete it later).

To add more shipping rates, go to admin > Shipping rates. Press Create shipping rate + button in the top right corner of the screen.

2.1 Complete the "General Information" section

  • Internal name (optional) — If you use several rates for one location, then for the convenience of searching in the list, you can give it an internal name.

  • Shipping rate name — this text will be displayed as the shipping rate name on the checkout page.

  • Description (optional) — this text will be displayed right after the shipping rate name; you can use it to provide more information on about this shipping method (delivery time, additional benefits, etc.).

  • Shipping price — if you put zero here, a "Free" label will be displayed instead.

2.2 Complete the "Conditions" section (if needed)

  • Cart items (optional) — the shipping rate can be displayed only for orders with a certain number of items. It can be useful for stores with homogeneous products.

  • Cart subtotal (optional) — the shipping rate can be displayed only for orders of a certain amount. It can be useful for providing shipping discounts. The currency is the default currency of your Shopify store admin.

  • Cart weight (optional) — the shipping rate can be displayed only for orders of a certain weight. It can be useful for stores with large variability in dimensions of the products being sold. The value is the default unit for weight as set in your Shopify store admin.

NOTE: If the checkout stopped working and cannot be completed (no shipping methods / no address form / no payment methods being presented to a buyer) please check your conditions (limits) being applied for shipping rates. Most likely there is a conflict there. You may always add and have at least two shipping methods on the checkout page: with and without conditions.

2.3 Review the list of shipping destinations

You can select specific countries or regions for which this shipping method will be displayed.

Just click on "Edit countries" in the "Countries" section and disable unwanted countries / regions.

Important: Make sure you have at least one shipping method for each country you are working with.

2.4 Check "Default" parameter

If you want this shipping method to be pre-selected on checkout's loading, turn this feature on. For example, on the screenshot below shipping rate #2 was marked as default, while #1 and #3 weren't.

"Use this rate as a default" function helps you to offer a more expensive shipping first

Here is some info on the default-enabled shipping rates rules and principles:

  • if only one of the displayed shipping rates is marked as "Default", it will be pre-selected;

  • if there are two or more of the displayed shipping rates marked as "Default", the one with the lowest price will be pre-selected;

  • if none of the displayed shipping rates are marked as "Default", the one with the lowest price will be pre-selected.

2.5 Add taxes to this rate

You can add the tax a shipping option. If you need this, set the switch (trigger) to the active state. But first, you should enable taxes in the Taxes section.

2.6 Save your shipping rate

Don't forget to click on the "Save changes" button before closing the window. Your newly created shipping rate will go live right after this.

3. Managing your shipping rates

You can edit, delete and rearrange your shipping rates in the Shipping Rates section of the Checkify admin panel.

Shipping rates management panel

To edit a shipping rate, just click on the rate name, change the details needed, and save it — nothing different from the shipping rate creation process.

To permanently delete a shipping rate, click on the bin icon on the right, and confirm your decision in the confirmation popup. If the tab (slider) of the specific rate is open, there is a "Delete rate" button in the bottom of the screen.

NOTE: The checkout will not be completed and will return an error to your customer if the total cart value goes below zero!

4. Resolving common issues

🙀 I am shipping products only to Italy. Can I remove other countries from the checkout page?

Yes, you can! If you want to limit the list of countries which your buyers can select on the checkout page, you have two ways to do this:

1) limit the list in the default Shopify address form (save the default form after introducing changes). Refer to our guide.

Or
2) create a new address form. Refer to our guide.

Once done, you may consider limiting the number of countries seen in the drop-down menu of the "Payment Methods" section on the checkout page.

Visit admin > Payment Methods > Settings, and enable "Use shipping address as billing address of alternative payment methods" feature. This may speed up the checkout process, since a buyer will either have some information pre-filled or see a more compact view.

🙀 I sell digital products. Can I remove the "Shipping Options" section from the checkout page?

Yes, you can! For more details you can read in this article.

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