Cash on Delivery (COD) is one of the payment methods supported by Checkify. In this guide, you’ll learn how to activate COD, how the orders are treated, and how to push your buyers from COD to online payments.
In this article:
1. How COD works on Shopify
Shopify treats Cash on Delivery as a manual payment method. Orders that were placed with manual payments are marked as unpaid on the Orders page. You can collect payments from COD orders either by sending an invoice to your customers or letting them pay as they receive the product. After you receive payment for a customer's order, mark the order as "Paid" on the Order details page.
Checkify supports Cash on Delivery orders along with Stripe, Adyen and PayPal (business) payment gateways. You can limit COD orders by specific locations and add extra fees. Usually, COD orders are more expensive for a merchant, so you might want to direct your customers towards online payment systems.
2. COD in pricing plans
COD is not included the Checkify plan with the lowest subscription fee, but it is available in other plans. In addition to using COD, you’ll be able to connect a custom domain for your store and get other benefits on the two other plans.
3. Setting up COD as a payment method on Checkify
3.1 Follow these steps to add Cash on Delivery to your checkout
Sign in to your Checkify account.
Go to the Payment Methods section of your Admin panel.
Find "Cash on Delivery" tab and set up the rules.
Click "Connect" when done.
3.2 Additional options
Selecting countries for COD
Select specific countries or regions for which you want COD to be displayed at the checkout page.
Edit individual countries, regions, or add all countries in one click
Extra fees for COD
Charge your buyers an extra fee for COD orders. You can choose between charging a fixed price, a percentage of the purchase amount, or nothing at all.
Once you set it up, COD will appear in "Connected" tab of your Payment methods section of the Checkify admin panel.
The COD will be displayed as your default payment method if it’s the first one you create on Checkify. It will show up first for your customers only if it is the only one created. The order of payment methods cannot be reshuffled on Checkify's checkout page, so COD is expected to move down once you add other supported payment methods.
4. Handling COD orders
Confirmation emails from Shopify will have this fee included.
You will not need to fulfill this item manually. This item is marked as "Fulfilled" automatically.
5. Resolving common issues
🙀 Can I remove the billing address for COD orders?
Yes, you can use Customization section (scroll down to "Advanced options") for hiding the billing address.
🙀 Can I remove some delivery options if a customer opts-in for cash on delivery?
No, you can hide some options only based on the customer’s location for now. Read more about the shipping options in our guide.
🙀 Can I delete Cash on Delivery from my payment methods?
Yes, just visit the Payment methods section of the admin and disable by changing the status of the trigger (switch). Alternatively, open the COD tab ( ... ) and press "Disconnect" button.
🙀 I need to perform a test transaction, but I’m only using the Cash on Delivery payment method. Will I be charged?
You won’t be charged if you choose COD as the payment method.
🙀 Is Checkify compatible with fulfillment apps?
There are no fulfillment apps with open API, so we can’t predict their behavior or guarantee they’ll work with the custom checkout. That’s why we can’t integrate them with Checkify.