Checkify billing uses a system of recurring payments. Learn how you are going to be charged once you subscribe to Checkify one-page checkout service and complete the free trial period.

Checkify uses a combination of a fixed fee and transaction commissions on your sales to calculate weekly charges. For example, on the Optimal Plan, it is €16.99 per week + 1.25% of your sales, i.e. deals your customers closed (completed successfully) via Checkify's checkout.

NOTE: Once you switch to the customizable checkout, you will not need to pay transaction fees to eComm platform, so you end up with fewer payment costs for your business. The fees by Checkify are charged based on your online transactions completed using the custom checkout, not on your store’s revenue during the same period.

Checkify has three pricing tiers. Each plan comes with a free trial period.

The Starter Plan gives you access to the basic features of the single-page checkout. It comes with the option of setting up a custom domain, 1 Upsell, 1 Checkout page extra offer and 1 Thank You page extra offer. The available payment methods are Stripe, Adyen and PayPal. There is a €9.99/week fixed fee and a 1.65% transaction fee.

The Optimal Plan gives you full access to all the app's features, including creating a custom domain, Unlimited Upsells, Checkout page and Thank You page extra offers. The available payment methods are Stripe, Adyen, PayPal and COD. This plan has a €16.99/week fixed fee and a 1.25% transaction fee.

The Master Plan is similar to the Optimal Plan, but has reduced transaction fees. This plan has a €29.99/week fixed fee and just 0.65% of transaction fees.

NOTE: Your subscription / free trial starts right after the first successful transaction via Checkify's checkout.

When you add a card to Checkify, it is stored on Stripe’s servers, and Stripe will use it to collect payments on your Checkify invoices. Stripe is likely to perform a verification hold (block) in the amount equivalent to €1.01 on your account to check whether the card is valid. Just like Uber, or any other from thousands of existing SaaS do. Once the check is completed, €1.01 is returned to the account. There is be no payment, and there will be no refund. It will appear as if the whole transaction never happened. Your bank should be able to confirm this for you. Depending on your card issuer, the original charge will disappear from your pending charges within a week.

Stripe Billing on Checkify accepts MasterCard, Visa, Amex, Union Pay, Cartes Bancaires. There is a possibility that Stripe declines cards by other issuers. You can connect credit and debit cards. Other card types might not support recurring payments. If you see an error message when connecting a card, write to [email protected] or [email protected]. Also, refer to the FAQ section in the bottom of this article.

To add a card to Checkify:

ATTENTION: We recommend using "traditional" bank cards. Virtual or digital cards like Wise, Payoneer, Revolut etc., may not always be successfully accepted by Stripe, or they may be accepted now, but there could be issues at repeated billing. Do not use prepaid cards.

Checkify generates invoices to track your subscription payments. The invoices are generated according to the schedule of your subscription. However, the charging attempts may not always match the invoice time (date), for example, because of a payment service error or insufficient funds on your card at the time of the scheduled charge. If you are charged out of schedule and believe it was an error, simply drop a message to [email protected] or [email protected]. We will investigate it for you.

View and download the invoices for your payments in the Invoices section of the Billing tab. You can see the recent invoices or full history of your subscription payments. To download a PDF file with your invoice, click the download icon next to the invoice.

If you need invoices for your company (with Tax IDs or other details added on them), download them from the admin. Make sure you add the relevant details to admin.checkify > Profile. Other data, such as business address, will be used from your Shopify store. Our VAT (ID) registration number is also added to invoices.

All the invoices for every charge by Checkify are automatically-generated documents and are being emailed to customers. You can use them later for accounting and other purposes. Please check spam folder and “All email” in case you do not see or stopped receiving them.

When an invoice is generated (finalized), Checkify will attempt to charge your card.

We have a system of automatic cancelations of the subscription due to unpaid invoices. In such case, the checkout will no longer appear on your store, unless the debt is covered. It is reactivated once all the required payments are successful.

In case of reactivation, our checkout service reserves the right to collect the outstanding payments to continue its operation. You will see the appropriate notification in our admin interface:

You can change your plan at any time.

ATTENTION: Switching between subscription plans (once the free trial period is over) is paid. That's why we recommend doing an upgrade or a downgrade of your plan closer to the end of your billing cycle to minimize the costs. For example, on the last day of the 7-day period.

Follow these steps for changing the plan:

1. Go to the Billing section of your Checkify admin panel.

2. Click Change plan and choose the one that matches your needs.

3. Save changes.

NOTE: If you want to downgrade to the Starter plan, remove Cash on Delivery method, as it will not be supported. If you have more than one Upsell, Checkout page and / or Thank You page offer, you need to delete them as well, and keep the one you intend to keep running. Correct operation of all the created upsells and offers will not be possible.

If you decide to stop using Checkify's checkout, follow these steps to cancel your subscription.

When you cancel your subscription:

Turning the checkout off (deactivating) and canceling the subscription does not mean the same thing. If you disconnected the checkout but did not cancel the subscription, you will be charged. It works this way for the developers, who need to disconnect checkout without triggering a subscription.

ATTENTION: When you cancel the subscription, you will be charged all the transactional fees due at this point. Canceling the subscription moves the billing cycle up, so you are charged right then. If charging is failed, there would be several more attempts to charge the fees in order to cover the debt. If you get back to Checkify with unpaid fees, you will be charged before you can reconnect the store. Once the fees are charged successfully the subscription is restored.

"Delete Checkify account" option appears once the subscription is cancelled, or there is no active subscription at all. Please treat is with care, as removal of the account is an irreversible process. The current store (.myshopify domain) will permanently lose the ability to have our product activated again, if you go for it.

The trial period begins from the first successful transaction via the custom checkout. The trial period lasts for seven (7) days. You can use all the features while on trial, depending on your plan. There are no limits.

When your trial period comes to an end, you will be charged a fixed weekly fee according to your plan (as the first charge). Fixed fees are charged at the beginning of the billing period, and variable transactional fees are charged historically (for the past 7-day period / the billing cycle).

For example, if you have the Optimal Plan, you pay €16.99 after the first seven days since starting the usage. Then, after another billing cycle of seven days, you will be charged €16.99 for the next week, in advance, and transactional fees for the past week.

Canceling the subscription during the trial period saves your trial days. You can use them once you decide to go back to Checkify. If you cancel before the finish of the trial period, there will be no charges.

You can confirm the payment, if necessary, directly on the Stripe side. To do this, go to the Invoices tab. Find the required invoice in the table, click on its unique number or on "view".

The cancellation is possible along with the settlement of any open (unpaid) invoice. If you cannot see the button, it may also mean that you do not have an active subscription on Checkify. If you want to remove Checkify from your store, check our guide on disconnecting Checkify.

Such a situation might happen if charging was impossible because of the server error with Stripe, or insufficient funds on your card on the due date. So, the collection of the payment happened later than expected. Please let us know if you still have doubts on the correctness of the charge.

It can happen at reactivation. Absence of debt is the main condition for uninterrupted use of our service. Every charge by Checkify is backed by an Invoice and a Receipt. We send them by email to all subscribed customers. You can also view the them in Admin > Billing > Invoices. The invoices show the breakdown between the fixed subscription fee and the variable transaction fee.

You cannot delete the card you connected. You can simply change it to a different card.

If you refunded the order, we do not refund (deduct from) its weekly transactional fees. Shopify treats refunded orders the same way. According to their terms, as of March 1, 2020, they are no longer returning transaction fees on refunded sales. The refund is made outside our platform, so it will not affect the dashboard (the value in the "Total revenue" tab) in admin.checkify. That's why there will be no deduction for the figure displayed.

Please ensure your card details are complete and correct, there are sufficient funds for the card's validation, and Stripe supports the chosen card type.

In case of repeated declines, you may try the following:
- change the card type (Visa > Mastercard and vice versa);

- try debit or credit cards by different issuers (banks);

- try adding a card by one of your country's banks. Example: you are a business from France, so a card with French origin is more likely to be accepted successfully.

It may often be necessary to complete a 3D Secure authentication step. This window and stage are not managed by us, so we cannot help complete it or somehow bypass it. Please make sure the card is valid, there is some small positive balance on it. Attempt the connection in a different browser and / or switching to a different network. Some cards are a bit more likely to get rejected, so, for instance, stop trying virtual cards if this happens in your case. Change the card type (brand), if possible. E.g.: Visa > Mastercard.
Retries should succeed.