Either you choose to wait for a feature in our future releases or need Checkify.pro paused, you'll be able to deactivate the app with this guide.

Disabling Checkify from the admin panel can be helpful when you need to switch it off for a short time. For example, if Checkify experienced some issues, or if a payment gateway stopped working and you need to wait till it's on again.

To disable Checkify, you only need to change the status of the trigger from "Active" state in the Checkify admin Panel (Settings > Connected store tab).

If you have an active subscription, please cancel it in Billing section > Billing profile tab, to make sure you will not be charged or save the free trial period. You can read how recurring charges are formed and calculated in this article. If you intend to use Checkify again for the connected store, do not go for "Delete" once you unsubscribe. It is an irreversible action.

The cancellation of subscription initiates the removal of our code from your store's theme. However, the steps below may still be necessary, if you'd like to double check that Checkify's script is removed indeed, or if automatic removal has failed for some reasons.

Go to your store on Shopify: Online Store > Themes > Current theme > Actions > Edit code.

Find the Layout section in the left taskbar in your Shopify and choose the theme.liquid file. In the code editor, look for "checkify" in your script, and delete script that looks like that:

Here's how it looks in Shopify's code editor:

The script may vary slightly depending on your store's theme. You can find your script in the Checkify admin panel > Settings > Checkify script tab.

Remove your dev app in your Shopify's admin to stop using Checkify. Visit your store > Settings > Apps. Find the Checkify app in the list and opt for Uninstall.

Deleting the app doesn't delete your Checkify account or influences your Checkify subscription status or its settings. So, once you decide to go back to using Checkify, you'll need to create the dev app again and, preferably, republish the script.

Deleting the app makes refunds of the transactions created with Checkify impossible. So, you still consider keeping your app, while having the Checkify subscription cancelled.

If you're removing Checkify because you encountered some issues, let us know at [email protected], we'll help you out and comment on your case.

You can completely delete an account in the Billing section, after the cancellation of subscription.

After the confirmation, your data will be completely deleted, and you will not be able to reuse the previously registered email and the store:

Then please confirm your action. Be careful, you won't be able to re-use your old email and store to create new account:

Kindly note that removals are not possible for accounts (stores) with an active subscription. Therefore, it is necessary to cancel first.

If, after some time, you understand that the decision to delete completely was not right, you can still apply for an account reactivation program via the email template (form) we provide at the sign up (registration) stage. Start entering your old (initial) credentials to get the access to the form.

We will evaluate submitted information and get back. Checkify reserves the right not to satisfy such a request without any additional comments or clarifications from its side.

Check the presence and remove the Checkify script from your store's theme.

You won't be able to use the same account for another store, since we have "one store - one account" rule and policy. So, if you choose to delete Checkify for the current one, you'll need a separate account (a different email and myshopify domain) for the next store.

Check your store from the Incognito mode in your browser or in a completely different browser. Most likely it's cached content.