Shopify Inbox is a native free messaging app by Shopify that allows merchants to engage with buyers as they shop. With Checkify integration, this process will be smooth and seamless, as they head to the checkout stage.
According to the data by Shopify, faster responses may increase conversion by up to 69%. Additionally, store owners may be helping their customers faster with Inbox’s AI-powered instant answers and suggested replies.
Setting up Shopify Inbox on Checkify
To interconnect your Checkify and Shopify Inbox app, you need to have this public app installed on your store. Here is where to get it.
Once done, it is necessary to enable it on your theme, in admin.shopify and save.
If enabled correctly, the status of the online store chat will be marked as "on".
It is necessary to set the primary (main) color of the chat icon, the text (label) available on it and its shape before connecting. The drop downs contain the available options for the label and icon, so it will be consistent with the rest of your store.
Shopify Inbox integration tab in the Checkify admin panel
Click on "Connect +" in the bottom right corner of the screen (slider).
The Shopify Inbox integration becomes Active. Your buyers will see the chat icon, usually in the bottom right screen of the checkout page.
Shopify Inbox integration (in red) on the mobile version of Checkify's checkout (L) and Thank You (R) pages
❓ FAQ ❓
🙋 The chats still do not appear on my checkout. What is wrong?
Make sure that you have already added the public app to your store. Then, try to connect the service to Checkify again.
🙋 What are my costs?
The app is considered 'free'. The integration with Checkify is also free and is included in your subscription plan.