Zendesk is a popular AI-driven customer service software used by over 200,000 businesses, as of the end of 2024. For online stores, it optimizes support operations, boosts buyer satisfaction, and helps with customer retention.
Checkify.pro customers may now benefit from this powerful solution too by enabling support chats for the custom checkout and Thank You pages via a simple no-code integration.
Setting up Zendesk on Checkify
To interconnect your Checkify and Zendesk accounts, you need to complete several installation steps, and to get a Zendesk widget key. Please follow the algorithm below:
Visit Zendesk's website to create an account.
Install Zendesk public app from the Shopify app store.
Log in to Zendesk, then visit the Admin Center > Apps and integrations.
Connect and turn on Shopify in Integrations section.
Enable the web widget. It will allow to embed messaging on your website, including the custom checkout and Thank You (order confirmation) pages.
4. From Messaging, open Shopify and scroll down to the Installation section.
5. Find the key in HTML snippet and copy it. You need just it, not the whole script.
Add Zendesk widget key to Checkify
Once you have your widget key, complete the following steps:
Go to admin > Integrations, Chats & HelpDesk tab.
Find Zendesk tab (icon) and click on "Connect +" button to start the integration.
Paste your widget key in the appropriate field.
Click on "Connect +" in the bottom right corner of the screen (slider).
The integration with Zendesk becomes Active.
Zendesk integration tab in the Checkify admin panel
❓ FAQ ❓
🙋 What are my costs?
The integration with Checkify is free. Your subscription fee already covers it. However, Zendesk has its various subscription plans, billed separately. Therefore, we recommend visiting the pricing section on their website for more actual information.