When customers fill out a shipping form to buy a product, it is important that you ask them only the information you absolutely need.

Customizing your shipping form is one of the ways to optimize your checkout page experience based on your business needs and target audience. We inherit many great features from top eComm platforms in the country-based shipping form, but also enable multiple customization options. For example, you can delete the fields you do not need, change their order or add custom fields.

The default form (default Shopify address form) is the one you see in your Shipping section. The customization options are limited with the default form. In the preview mode, the Email and Phone fields are not displayed. If you want to see the full default shipping form, you can use the preview mode in the appropriate section of the Checkify admin. Refer to the column (menu) on the left.

There are different kinds of previews available:

Note: The default form is active until you create at least one custom shipping form. You cannot delete the default form.

If you want to limit the number of geos in the list of countries which your buyers can select on the checkout page, you can do this in Countries section. You can find it in the bottom left corner of your interface. Please save the default form after introducing changes.

A custom shipping form is a static form you can create for your specific business needs. With our shipping form editor (builder), you will be able to define which standard fields should be displayed, how they should be ordered, and much more.

To create a new custom shipping form:

If you create a custom form from scratch, it will be set for all countries. To limit the number of countries in the dropdown of the "Country" field, you will need to define the locations for which this shipping form will be displayed. Click the Edit countries button at the bottom of the left panel and make your selection.

Important: if you create several custom shipping forms for different countries, all of them will be listed in the "Country" dropdown.

To change the order of the fields in the shipping form, you can drag and drop points in the menu on the left. Just drag them to set the order you’d like to see.

To delete the fields, go to the menu on the left and click the field you want to remove. You will see the bin icon. Click it to remove the field.

For example, you can remove the address and some other related fields if you sell digital products and only need an email.

Important: Shopify requires any shipping form to have at least one required contact field (email or phone number). They use this info to create customer profiles in their databases.

If you choose to delete the email field, you will need to change the setting on Shopify so that it identifies your customers with a phone number and saves this property.

Go to the Shopify admin panel > Settings > Checkout > Customer contact.

Select the option “Customers can check out using either their phone number or email”.

You can edit all the elements by selecting them and adjusting them from the menu on the right. In this section, we will study how you can edit the fields of your shipping form.

Currently, you can:

To change the label text:

For example, if you don’t like the default label of the "Zip code", you can change it to "Postal code".

If the field is required, your customers won’t finish the purchase without filling it in.

To make the field required:

Maximum length toggles the input length limit of the field to avoid typos in the standardized data, like Zip codes.

To limit the maximum length of a field:

In the layout section of the menu, you can change how much space a field takes: set it to fill 100%, 50%, or 33% of the row. You can adjust the layout if, for example, you see that the Province field looks too small in the desktop version of the checkout.

Note: You can edit the field's width separately for only desktop layout.

To adjust the layout:

5. Save changes.

Add custom fields to your checkout to collect additional information from your customers, for example, answers to a survey or additional properties for the order. You can also transfer a custom field as a standard address field.

Checkify supports the following five custom field types:

Checkify transfers the data from the custom fields to the Additional details section of your order on Shopify.

To create a custom field:

That’s it. Set the form to "Active" if you create a new form, and your customers will see and fill in the custom fields while checking out.

We give you the maximum flexibility in shipping form customization. However, some third-party apps pull specific information from this form and may not work properly with shortened variants.

Important: We highly recommend you test your integrations right after publishing your custom shipping form.

Currently, you can customize your form for digital products, but your customers still will see it based on the location you set.

Yes, third-party integrations that pull data from the shipping form will work. So, you’ll be able to connect apps that provide delivery options. However, they mostly rely on having all fields in the form, so check what fields are required so that you don’t remove ones the app requires. We also recommend testing your integrations right after publishing your custom shipping form.

Yes, you can. However, in this case, you’ll need to let Shopify identify your customers by their phone number. Go to the Shopify admin panel > Settings > Checkout > Customer contact. Select the option “Customers can check out using either their phone number or email.”

🙀 Can I transfer a custom field to the standard fields?

Yes, you can. Choose the option from the menu on the right to transfer it as a standard shipping address field.