The Orders section of the Checkify admin panel is where data from your payment processor and Shopify store meets.
During busy sales periods, especially when order volume is high, it is crucial to align and double-check everything for accuracy and analytical insights. Checkify simplifies this process by presenting the order data in a user-friendly format within its admin interface.
1. Columns overview
The orders are presented in the table mode. The columns and the information available there are described below.
1. Shopify order
Displays the order number (every row is clickable for accessing all the available details related to the order). If an order is received from a completed abandoned checkout, it will be marked with the appropriate icon on the right.
2. Date
Shows the date and time the order was created.
3. Import status
Success: The order was successfully imported into Shopify and is available there for further fulfilment.
Pending: Something went wrong on Shopify’s side during the order placement. Its API was unable to process the order. A “Try import again” button will appear for retrying.
If the automated import is no longer possible, a notification will appear, encouraging the merchant to manually add the order to Shopify. Alternatively, you can choose to cancel and refund the order. In either case, it is important to reach out to the buyer, explain the situation, and agree on the next steps with them.
4. Channel
Indicates the source of the order:
Online store: Orders placed via storefront, product pages.
Buy link: Orders placed using a direct checkout URL.
5. Total revenue
Displays the order value in the checkout currency.
The currency on the checkout page may differ from the store’s default currency, as Checkify supports and provides multi-currency functionality.
6. Contacts
Displays the buyer’s email and / or phone number as entered on the checkout page.
7. Payment information: method, status, ID
The columns include the information about the transaction: payment status, the name of the method used for the purchase and the unique transaction ID.
For additional details, you can refer to either Shopify or the payment processor connected to Checkify.
2. Completed order overview
Clicking on a row in the table mode icon opens a detailed order view in a slider on the right side of the interface.
This view contains and provides:
Shopify order number: Clickable, redirects to the appropriate order in the Shopify admin.
Thank You page URL. It can be copied in one click. Once pasted, it redirects to the order confirmation page seen by the buyer.
Basket: Displays the items on the checkout. Includes quantities, variants and properties (custom characteristics, if available).
Checkout offers: Lists any additional options offered to buyer at the checkout.
Prices: A break-down the order's total amount, which may include: subtotal, discounts, shipping rates, tips, checkout offers, and taxes, if applicable. All the values are shown in the checkout page's currency.
Converted value: if buyer's currency differs from store's default currency.
User message, UTMs, cart message (if available). Equivalent to Shopify's Order notes.
Shipping details: Delivery and contact information as entered by the buyer.
Payment details: Shows the payment processor used and the unique transaction ID, which can be copied with one click.
3. Additional features
Orders search
Search orders by buyer email, phone number, payment ID, or Shopify order number.
Date picker
Allows date selection and filtering orders by date range.
4. Resolving common issues
🙋 I refunded a payment to my buyer, what happens in the Orders section?
The statuses on Checkify's orders will remain unchanged, as they relate to the moment the order is placed. The role of Checkify is to facilitate the purchase. Therefore, we get and display initial statuses. Any subsequent changes to the order or to the transaction will not be passed back to us.
You may get more actual details from the Shopify store admin and the dashboard of the payment processor (gateway) used with Checkify.