Refunding customers who have made purchases through Checkify actually happens in the same way like managing orders and refunds through the Shopify checkout.
Step 1: Open your store in Shopify and go to Orders > All orders.
There you will find all of your orders and you will need to select the one that you want to refund.
Step 2: When you open the order that you want to make a refund of, click on Refund.
Step 3: Then, choose the quantity of the items that you want to refund. You may also add a reason for the refund in the field below. At the end, just click on the Refund button on the right side.
ATTENTION: if you still experience problems with refunds to your customers and the steps above do not really work for you, please reconnect the store. To do that, please visit admin > Settings > Store tab. Paste the three generated keys from your Shopify store admin to the three appropriate fields. Press "Reconnect store" button.
How to reconnect your Shopify store with Checkify
This operation will trigger the reset of the problematic webhooks and, as the result, the problem would be resolved.
Learn how to deal with failing webhooks messages (notifications) from this article.
❓ FAQ ❓
🙋 I have a customer who tells me that he payed for an order, but I received neither the order on Shopify nor the payment on my payment method connected to Checkify. What is wrong?
We do not think there was a successful payment by their side in such a case. Please do your best to communicate with the customer and get more evidence from them.